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Final Fantasy XIV: Square Enix CEO wants to regain fans’ trust

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Square Enix CEO Yoichi Wada addressed the state of Final Fantasy XIV during a recent investor briefing. Wada admitted that there were problems with the title and promised improvements as the company works towards regaining fans’ trust. “We’re quickly working on reforms. We’d like to put our full power into regain trust,” said Wada.

According to Wada, the negative reception FFXIV received after it released was partly due to high expectations for the title, but the burden will be on Square Enix to satisfy customers. “If we satisfy our users, they will return. On the other hand, once the users say, ‘forget this,’ there’s no turning back. We can only recover our trust so far,” explained Wada.

The news follows a bumpy launch for the MMORPG, which has received an overwhelmingly negative reception from critics and fans. Shortly after the title’s launch in late September, the game’s 30-day trial period was extended for an additional month after Square Enix received what the company refers to as “a wealth of constructive feedback” from the FFXIV community.

The PlayStation 3 version of Final Fantasy XIV is on track and is still scheduled to release in March, 2011.

Nov 4, 2010

Source: AndriasangMainichi



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14 comments

  • dropdeadjames - November 5, 2010 8:57 a.m.

    As far as we FF fans go, I have no clue WHY we are still fans. A lot of fans started with VII, but if your like me and you remember grinding away on the original NES version for days in the 3rd grade, and how much you loved 2 and 3, (or IV and VI, as we know them today)...then it's just completely irritating how Square really thinks they are so well loved that they can put out complete shit every other title. They have disappointed their fans more than any other company. Dirge of Cerberus? VIII? X-2? XI? XIII turned out to be barely par for the course, and now they want to rape the series beloved name with another unwanted, un-asked for, completely unecessary MMO when no one was playing the OLD MMO. Excuse me, Square...your NOT gonna tap those vast resources that WoW and others already have. Your better off firing most of your design team/story team, so that we won't have some bullshit novelties take away from the next game. Oh what's this, the story is in SPACE? You mean it's got a convoluted BATTLE SYSTEM? Try this...stick some characters in medieval times, with normal ears, and have them fight an empire. Go from there. Shit, you have nothing to lose. It'll probably end up being better than everything since FFX.
  • Clovin64 - November 4, 2010 11:39 p.m.

    Squeenix knows exactly what it should do to regain the fan's trust. Make more brilliant single player RPG's rather than sub standard MMO crap. I also agree with EnragedTortoise1, I want a 3DS remake of FFVI right bloody now.
  • BazyLastard - November 4, 2010 11:06 p.m.

    Sorry I'm too busy playing Dragon Age to care about what's become of the breath-takingly unoriginal and formulaic Final Fantasy series.
  • ChainsawHero - November 4, 2010 10:35 p.m.

    I miss FF games that had good gameplay and not focused soley around looks and crap complex systems.
  • Tenfey - November 4, 2010 10:29 p.m.

    Impossible.
  • pr0tostar - November 4, 2010 10:22 p.m.

    Because expecting a game to be shelved finished, properly tested, and instilled with basic functionality/elementary systems (and as I've said in ALL my comments on XIV, this is their SECOND stroll across 8 years into MMO...) is setting the bar too high, right? Not to sound like a raging nerd but that's pretty insulting to the consumer coming from the CEO of a prestigious game company. Not like his job requires him to take anything other than counting his money seriously though.
  • AdonisX82 - November 4, 2010 9:13 p.m.

    I don't own the game, nor do I intend to get it. But I will say this... If Squenix thanks they need to do all this "I'm sorry I'm sorry" backtracking, then that really says something for the fanbase. How many Final Fantasy games have there been? The main series is at 14, but the actual count is at 20+. Besides this and, from what I understand, Dirge of Cerbrus, how many of these games have not been up to snuff? Almost every company puts out a stinker once in a while. It happens. As a matter of fact, I bought FF13 mostly for the purposes of showing to my 9 year old. I figured he'd enjoy it. He does. Me? I'm kinda indifferant to it. I've actually gone back to showin him the classics (4 and 6). Does the fact that I find 13 disappointing mean I'm gonna give up on a company that has given me hundreds of hours of entertainment and memories? Nope...
  • EnragedTortoise1 - November 4, 2010 8:12 p.m.

    Yeech. Just make FFV13 and FFA13 already. Or a 3DS remake of FFVI... :D
  • Starplatinum - November 4, 2010 7:43 p.m.

    Since I've been sticking it out and playing this game since I've gotten used to the shitty game mechanics(stockholm syndrome??) it's nice to see square enix continue to admit they screwed up and are trying to fix it. But then I got pretty pissed when they said it's cuz of high expectations. As a person who actually did look forward to FFXIV, no I didn't have high expectations of it the be the most awesomest game in the world. I just expected it to not be a broken mess. High expectation would be for the game to eliminate all forms of lag; not that SE would screw up the game design. It's fine for now but if the major updates in November or December don't make it more tolerable, then I think most ppl playing will be done.
  • Aletheon - November 4, 2010 6:53 p.m.

    They made the wrong game. The next FF MMO should have been retro, like FF9. And no online FF game should be numbered.
  • CoryRX8 - November 4, 2010 6:49 p.m.

    "High expectations"? Ha. If people were expecting anything other than a turd in a box then their expectations were too high. I have no doubt that SE can turn FFXIV around, but saying that the reason that the game was received negatively was because people's expectations were too high is just ridiculous.
  • rafa_slash - November 4, 2010 6:48 p.m.

    high expectations? from who?
  • paganpoet - November 4, 2010 6:48 p.m.

    Yes, but the problem with FFXIV is that NOBODY WAS ASKING FOR ANOTHER MMO FF! How is SE gonna fix that?
  • Joaovpo - November 4, 2010 6:44 p.m.

    Final Fantasy XIV was disappointing

Showing 1-14 of 14 comments

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