Amazon Games insists New World is safe to play despite reports of the MMO bricking some 3090 GPUs

New World
(Image credit: Amazon Game Studios)

Update: Amazon Games has issued a statement to GamesRadar+ in response to reports of select RTX 3090 graphics cards bricking while playing the beta for its MMO New World.

The publisher said: "Hundreds of thousands of people played in the New World Closed Beta yesterday, with millions of total hours played. We’ve received a few reports of players using high-performance graphics cards experiencing hardware failure when playing New World.

"New World makes standard DirectX calls as provided by the Windows API. We have seen no indication of widespread issues with 3090s, either in the beta or during our many months of alpha testing.

"The New World Closed Beta is safe to play. In order to further reassure players, we will implement a patch today that caps frames per second on our menu screen. We’re grateful for the support New World is receiving from players around the world, and will keep listening to their feedback throughout Beta and beyond."

This statement follows multiple claims that the game is bricking high-end 3090 graphics cards. In a forum post yesterday, July 21, a customer service representative said: "We believe this is related with driver settings and frame rate limiters," in a thread addressing "Nvidia RTX 3090 series & 100% GPU usage". 

They advised players to "disable the overrides in the driver settings", apply these updated settings, and restart New World to "prevent issues with the GPU's utilization." It also encouraged beta participants to cap the game's max FPS at 60 via the client's visual settings. Likewise, under the Nvidia control panel's 3D settings, ensure that New World "either shows 'Use Global Settings (Off)' or just 'Off.'"

This post didn't directly mention the EVGA FTW3 RTX 3090 GPU, which has seemingly been the most common model to be affected by critical errors according to posts from the New World community. However, the workarounds provided here suggest that the reports of GPU usage and power draw spiking during New World scenes with uncapped frame rates may be more than just anecdotal, although as per Amazon's statement, they insist that they have not seen "widespread issues" for 3090 cards.

Original story:

The newly opened beta for the Amazon-developed MMO New World is reportedly bricking select GeForce RTX 3090 graphics cards. 

Shortly after the beta opened on July 20, players began to report critical GPU issues on the New World subreddit and forums. Curiously, the two most-read reports in these communities both reference EVGA's FTW3 model 3090. A widely shared report from Twitch streamer Gladd mentioned the same card, which suggests this isn't necessarily a blanket issue with the 3090 chipset, but a potential flaw in the EVGA FTW3. 

One Reddit user specifically mentioned that while their card performed fine, their partner's EVGA-brand model crashed repeatedly while playing New World, for instance. Another said that their EVGA FTW3 "ran fine for about 30 minutes" but that its "fans shot up to 100% right after black screen" and that their PC no longer recognizes their graphics card. 

You might think that New World, a game funded with Amazon's hefty wallet, is just so beautiful and advanced that even the strongest GPU chipset on the market buckles under its sheer graphical fidelity, but reports suggest that it's actually the game's menus that are frying these cards. Reddit user greyone78 said that their card died "after setting my graphics quality to medium and hitting save," while New World forum user Goatz said their card made "a loud pop" and seemingly shorted out during the initial loading screen. Other reports suggest that the default uncapped frame rate during these screens can cause certain graphics cards to overdraw power and overheat or short out as they race to hit a zillion theoretical frames, but that's just anecdotal for now. 

EVGA, Nvidia, and Amazon have yet to address this apparent hardware failure, but the New World support FAQ does note that the game can cause some graphics cards to abruptly jump to 99% load, putting more pressure on their components and power draw. This is nothing new to games, and ordinarily, the fail safes built into all modern graphics cards will kick in before voltage or temperature extremes can deal any lasting damage. However, it appears that the EVGA FTW3 may have a blind spot for whatever spike New World is causing. 

Here's how the RTX 3090 price is looking nowadays, and where to find an RTX 3090 PC if you're after a whole new system.

CATEGORIES
Austin Wood
Senior writer

Austin has been a game journalist for 12 years, having freelanced for the likes of PC Gamer, Eurogamer, IGN, Sports Illustrated, and more while finishing his journalism degree. He's been with GamesRadar+ since 2019. They've yet to realize his position is a cover for his career-spanning Destiny column, and he's kept the ruse going with a lot of news and the occasional feature, all while playing as many roguelikes as possible.

Read more
Nvidia GeForce RTX 5090 Founder's Edition with melted power cable lying on top
I don't want to alarm you, but an RTX 5090 power connector has melted
Nvidia CEO Jensen Huang standing on stage holding GeForce RTX 5090 graphics card
The Nvidia GeForce RTX 5090 will officially burst onto the scene for a eye watering $1,999 this January
Nvidia GeForce RTX 5080 Founders Edition graphics card with sad face on top
RTX 5000 stock is vanishing before my eyes, but I'm counting on one retailer to save the day
GamesRadar+ Hardware Editor Phil Hayton holding an RTX 5070 Founders Edition graphics card wearing a mushroom pattern shirt with a white wall in background.
I've been using the RTX 5070 to play a bunch of games early, and it might be the console killing GPU I've been waiting for
GeForce RTX 5080 next to RTX 4080 with space-themed Nvidia backdrop
I covered the RTX 4080 launch, and the RTX 5080 feels like serious GPU Deja vu
Alienware Aurora R16 PC sitting on black desk at an angle with blue RGB lights on
I wouldn't normally recommend an RTX 4090 PC this close to the RTX 5090 launch, but this Alienware PC deal is tempting
Latest in RPG
Kingdom Come Deliverance 2
Reclaiming their crown, pacifist Kingdom Come: Deliverance 2 player beats the whole RPG as "Merciful Henry": 1,741 strikes blocked, 472 knockouts, and zero kills
Top-down screenshot of Monsterpatch, showing a grid-based town with Pokemon-like creatures, GBC graphics and vegetations sprinkled about.
This cozy RPG promises a Pokemon and Stardew Valley mashup with "limitless customization," 208 monsters, and more, so no wonder its Kickstarter was funded in just 16 minutes
Dragon Age: The Veilguard art showing the RPG's companions grouped together
Dragon Age: The Veilguard director is leading an unannounced game for Wizards of the Coast, which recently hinted at more Baldur's Gate
A large, muscly bloke eating noodles at a bar while two people point pistols at him from behind in Cyberpunk 2077.
The Witcher 3 and Cyberpunk 2077 developer enters into partnership with Pokemon Go owner to create a new game "set within one of CD Projekt's IPs"
The Witcher 4 screenshot with Ciri using sword and sorcery to fight an ancient monster
The Witcher 4 and Naughty Dog's Intergalactic are reportedly skipping 2026 and won't be ready until at least the year after
The Witcher 4 screenshot with Ciri using sword and sorcery to fight an ancient monster
CD Projekt boss says "cutting-edge single-player games" – you know, like The Witcher 4 and Cyberpunk 2 – will "continue to enjoy great popularity" despite industry shifts
Latest in News
The First Berserker: Khazan protagonist
The First Berserker: Khazan isn't even out yet, but the new Soulslike RPG already has over 1,300 94% positive reviews on Steam from early buyers
fool me once
Harlan Coben’s new novel is set to be "more of a sequel" to the hit Netflix series Fool Me Once: "I don’t know any time that’s ever happened"
Naoe looks over at a dense, lush, green forest in Assassin's Creed Shadows from a viewpoint
Getting Assassin's Creed Shadows on PS5 and Xbox Series X was all about adding "dynamism" to the open world, but the devs seem most proud about the trees
Schedule 1
Schedule 1 is Steam's latest viral hit – an open-world drug dealing simulator with 98% positive reviews, co-op, and a free sample to get you started
Kingdom Come Deliverance 2
Reclaiming their crown, pacifist Kingdom Come: Deliverance 2 player beats the whole RPG as "Merciful Henry": 1,741 strikes blocked, 472 knockouts, and zero kills
Somehow this keeps happening: Another game with a Persona 5 collab is going under, and this time it's JRPG comrade War of the Visions: Final Fantasy Brave Exvius