The Division’s latest update is wiping characters (again)

The Division can’t seem to catch a break after all its various glitches and issues so far. Now an old issue has returned - missing characters. 

The Division had a missing character problem after update 1.1. Now it’s happened again with update 1.2 apparently recreating the problem. The issue doesn’t seem quite as bad as before with Ubisoft Support mainly dealing with missing Daily Missions at the moment (another recurring problem): 

The last time that Twitter account was inundated with people asking about their missing character. This time it's a little quieter, but over on both the Ubi forums and Reddit the community team have been asking for usernames to investigate the issue. The affected accounts have been identified and a resolution is under way. 

Last time the problem was caused by a server synch glitch making the game think character data was corrupted. The smaller count affect here suggests it might be something different and less general this time.

Seen something newsworthy? Tell us!

Leon Hurley
Managing editor for guides

I'm GamesRadar's Managing Editor for guides, which means I run GamesRadar's guides and tips content. I also write reviews, previews and features, largely about horror, action adventure, FPS and open world games. I previously worked on Kotaku, and the Official PlayStation Magazine and website. 

Latest in Tom Clancy's
The Division Heartland
Ubisoft has canceled The Division Heartland and "redeployed resources to bigger opportunities" like its Call of Duty-style FPS XDefiant
The Division's confused morality is easily its darkest secret
Ubisoft says The Division update 1.2 will be more "generous" with endgame loot
Rainbow Six Siege
Rainbow Six Siege hackers thwarted after flooding lobbies with giant chickens and NSFW nightmares
Tom Clancy's Ghost Recon
The original Ghost Recon is free on PC until next week
A new Tom Clancy logo features a pink neon crown on the soldier's helmet
The Division, Splinter Cell, and Ghost Recon crossover called BattleCat may be announced tomorrow
Latest in News
Overwatch 2
My hopes for an Overwatch anime or Diablo horror movie are going strong as Blizzard president points out "we are Blizzard Entertainment, and not simply Blizzard Games"
The New Thunderbolts leaping into action
Marvel's New Thunderbolts* comic steals the MCU's asterisk, and the reason why is just as big of a mystery
Pokemon Go players brace for the worst as Niantic is sold off for $3.5 billion: "This game is entering its death knell"
Stamp PSP
A 16-year-old pitch for a newly discovered first-party PSP game has me mourning the death of PlayStation's Japan Studio all over again
Astarion from Baldur's Gate 3
Baldur's Gate 3 Astarion actor Neil Newbon says he "got rid of" agents who deliberately kept him away from video game gigs: "They just didn't want me to do it"
Mass Effect
Jennifer Hale says she didn't see a single line as Mass Effect's Commander Shepard until it was time to record: "It was all cold reading on the spot"