Xbox Live down as Microsoft announce they're investigating the issue

Xbox Series X
(Image credit: Xbox)

Xbox Live is currently down, with users worldwide experiencing issues signing into the service. It appears Xbox Live went down around 3pm EST and is affected Xbox One, Xbox Series X, and Xbox Series S consoles. Microsoft is aware of the issue, and has issued a statement on Twitter saying the company is "currently investigating the issue."

When I booted up my Xbox Series S, I was met with a home screen that didn't feature my Xbox Live account, but I quickly signed in and it adjusted to my preferences. However, as soon as I attempted to sign onto Call of Duty: Warzone, I was met with a message that read "The person who bought this needs to sign in. Sign in with the account that bought the game or installed the app. If the game has a trial version that expired, buy the game from the Microsoft Store. For detailed instructions, select help (0x804f9006). "

The Verge reports that if you aren't already signed in on your Xbox console, attempts to do so will fail with an error - although that isn't what happened to me. Some apps may also fail to launch, and a number of games won't launch correctly, either (like Warzone). Microsoft is marking this as a "major outage" on their Xbox Live Status page, which you can check to stay abreast of the situation.

It's certainly a bummer to not be able to play Warzone right now, as Black Ops Cold War Season 2 just debuted on the battle royale earlier in the day. Hopefully, it gets sorted soon, so us East and West Coasters can enjoy some new Warzone goodies after work. 

If you're hoping to score a good deal, we've got you there too: check out our guides to the best Xbox Series X price and Xbox Series S price.

Alyssa Mercante

Alyssa Mercante is an editor and features writer at GamesRadar based out of Brooklyn, NY. Prior to entering the industry, she got her Masters's degree in Modern and Contemporary Literature at Newcastle University with a dissertation focusing on contemporary indie games. She spends most of her time playing competitive shooters and in-depth RPGs and was recently on a PAX Panel about the best bars in video games. In her spare time Alyssa rescues cats, practices her Italian, and plays soccer.

Latest in FPS
Destiny 2 Lightfall
When Destiny 2 "weekly active users dropped lower and faster than we'd seen since 2018," Bungie assembled an A-Team to put out some fires: "We needed to do something"
halflife screenshot showing a headcrab jumping at a player
Half-Life devs worried Gabe Newell "promised things that they couldn't possibly deliver" for the iconic FPS, but "they just didn't know" that they'd be able to do it yet
Former Valve exec recounts the meeting where Half-Life's publisher almost killed the iconic FPS: "Half-Life would quietly die. I was stunned"
FBC Firebreak screenshot for GamesRadar Big Preview showing a character throwing an electric shock grenade in a crowded room
FBC: Firebreak may be Remedy's first live-service game but the Control creators are going about it the right way, confirming that all playable post-launch content "will always be free"
"Valve would never ship another game": Former exec forced Half-Life publisher's hand by saying Gabe Newell and the team would pivot away from game dev
Gordon Freeman
Valve literally gives Half-Life away now, but 27 years ago it was carefully crushing its angry pirates: "None of them had actually bought the game"
Latest in News
Final Fantasy 16 protagonist Clive uses magic in closeup screenshot
Despite fans begging for Tifa, Final Fantasy 16's Clive is "significantly more popular" than any other Tekken guest fighter
Patrick Stewart in X-Men
Marvel fans are already theorizing how Patrick Stewart, Ian McKellen, and James Marsden's X-Men will be integrated into Avengers: Doomsday
Daredevil: Born Again episode 6
Daredevil's Charlie Cox isn't in the Avengers: Doomsday cast list – but Marvel fans have an idea about how he might still show up
Simu Liu in Shang-Chi and the Legend of the Ten Rings
Simu Liu had the best reaction to Shang-Chi’s announcement for Avengers: Doomsday, but fans think it's "criminal" there hasn’t been a direct sequel
Mario faces the camera with a thumbs up pose in Super Smash Bros. Ulimate.
Nintendo Direct March 2025 live – all the Switch news, trailers, and reveals as they happen
Batman: Arkham Knight
Rocksteady's rumored single-player Batman game is in development for PC, PS5, Xbox, and "the next generation of consoles"